We are looking to enhance our team by recruiting an exceptional person to join our multi-disciplinary team to provide reception duties and administration and support related to our service areas as our Service Support Worker. We are looking for someone who is motivated, experienced, and flexible with a passion for working with young people.

We believe that our reception is a very important place as it offers the first impression of our services to visitors. We are looking for an exceptional person to help provide a warm and welcoming reception at Step Forward. You will need to have a helpful, friendly and professional approach to dealing with people. It is essential that you feel comfortable positively promoting our services and can work appropriately within a diverse organisation with a wide range of people in regard to their racial, cultural, religious beliefs, gender, sexuality and socio-economic backgrounds.

You will be providing administration support primarily to the CEO and Operations Manager and our specific service areas but will also undertake duties to help ensure the smooth running of the services and organisation. The role would require you to provide welcoming front of house services for young people, professionals and members of the public. These services may be both remote and face to face, it is important that the same warm welcome is felt through both.

This Service Support Worker role is 30-37.5 hours per week and currently funded until September 2023. There is an intention to continue this position after this stage, but any extension is dependent on contracts, funding and organisational priorities.

As we are open 6 days per week, we are additionally considering part-time applications alongside this more substantive post.

Please note that Step Forward are keen to develop this role to provide support for every day we are open to young people. Therefore, we may be in a position to offer sessional or part-time hours to those suitable candidates who we cannot offer the more substantive role to or who are interested in working fewer hours. If you are specifically interested in working sessional or part-time hours then please ensure you mention this on the application form.

This role will suit someone who is interested in working in a hands-on position in the charitable and voluntary sector and/or working with young people. You will potentially be working alongside another Service Support Worker and job share some elements of the role.

All post holders will need to embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative

The closing date for completed applications is 12 noon on Wednesday 6th July 2022.

Shortlisted candidates will be asked to attend interviews which are likely to be within 3 weeks of the closing date.

If you decide to apply we wish you good luck with your application.

Download application pack