We are seeking to recruit a Service Support Worker to enhance our team by providing reception duties and administration and support related to our service areas
- Hours: 28-35 hours per week (0.8 FTE to fulltime) on site. NB. If working 0.8FTE, the days required would be Tuesday to Friday
- Contract Type: Permanent (positions always dependent on funding)
We believe that our reception is a very important place as it offers the first impression of our services to visitors. We are looking for an exceptional person to help provide a warm and welcoming reception at Step Forward.
You will be providing administration support primarily to the CEO and Operations Manager and our specific service areas, but will also undertake duties to help ensure the smooth running of the organisation. The role would require you to provide welcoming front of house services for young people, professionals and members of the public. These services may be both remote and face to face, it is important that the same warm welcome is felt through both.
We aim to provide service throughout the week, both during the day and in the evening. This role requires the post-holder to provide services at times suitable for young people. Predominantly face to face but may involve some remote work if working full-time.
About You
We are looking for someone who is:
- Helpful, friendly and has a professional approach to dealing with people.
- Comfortable positively promoting our services and able to work appropriately within a diverse organisation with a wide range of people in regard to their racial, cultural, religious beliefs, gender, sexuality and socio-economic backgrounds.
- Motivated, proactive and flexible
- Ability to work independently and collaboratively within multi-agency teams
- Interested in working in a hands-on position in the charitable and voluntary sector
How to Apply
Please download an application pack and complete and return it by by 5pm Monday 22nd June 2026.
Applicants will be shortlisted based on how well they meet the criteria in the person specification, as demonstrated in their supporting statement. Please ensure this is clearly addressed in your application.
We aim to contact shortlisted candidates within two weeks of the closing date. Depending on the volume of suitable applications, we reserve the right to close the recruitment process early, so early applications are encouraged.
We wish you the best of luck with your application and look forward to hearing from you.
Download your application pack here: